Giptrans s.r.o., located at Pacovská 2104/1, Krč, 140 00 Praha 4, is committed to protecting your privacy. This document explains our practices regarding the collection, processing, and storage of personal data when you interact with our website, apps, and transportation services.
We operate in full compliance with the General Data Protection Regulation (EU GDPR) and other applicable data protection laws. Your trust is paramount to us.
Data We Gather
When you engage with our services – whether creating a profile, scheduling a ride, or reaching out for assistance – we may collect the following:
- Identity details such as your name, email, and telephone number
- Financial data including card numbers and billing information
- Journey specifics like origin, destination, schedule, and passenger count
- Your preferences and any feedback you provide
- Technical data from your device and browser for service optimization
Purpose of Data Usage
The information we gather serves specific purposes designed to improve your experience:
- Executing and managing your transportation reservations
- Delivering confirmations, itineraries, and service notifications
- Addressing inquiries and providing customer support
- Sharing relevant offers and service enhancements (with consent)
- Analyzing usage patterns to refine our platform
- Identifying and preventing fraudulent or unauthorized activities
- Tailoring your browsing and booking experience
Data Disclosure
Your information may be shared under specific circumstances:
- With partnered drivers and fleet operators to complete your journey
- With technology and service vendors who assist our operations
- When legally required to comply with court orders or regulations
- During business transactions such as mergers or asset transfers
- When explicitly authorized by you
Protecting Your Information
We employ robust security protocols to guard against unauthorized access, theft, and data breaches. All payment processing utilizes industry-standard SSL encryption, and we never store complete card details on our infrastructure.
How Long We Keep Data
Personal information is retained only as long as necessary for the purposes outlined above, or as required by legal, tax, and accounting obligations.
Your Legal Rights
Under GDPR and similar frameworks, you are entitled to:
- Request copies of your stored personal data
- Correct any inaccurate or outdated information
- Request deletion of your data ("right to be forgotten")
- Limit or pause certain processing activities
- Receive your data in a portable, machine-readable format
- Object to specific processing operations
- Revoke previously given consent at any time
Get in Touch
For privacy-related questions or to exercise your rights, reach us at [email protected] or call +420 797 666 630.
Last updated: December 27, 2025