Terms and Conditions

Service Agreement

These terms constitute the agreement between you and Giptrans s.r.o., headquartered at Pacovská 2104/1, Krč, 140 00 Praha 4.

By completing a reservation through our platform, you acknowledge and accept these conditions in full. Order confirmation signifies your explicit agreement to the terms referenced herein.

What We Offer

Giptrans s.r.o. facilitates premium private transportation services across European destinations. We arrange seamless door-to-door journeys with vetted professional chauffeurs and well-maintained vehicles.

Key Definitions

Provider – Giptrans s.r.o., the entity delivering transport services under these terms
Client – Any individual or organization utilizing our services via a confirmed booking
Service – The actual transportation or its arrangement performed by the Provider
Operator – An employed or contracted driver executing the transport service

Reservations & Payments

All reservations depend on vehicle availability and require confirmation
Quoted prices are displayed in your selected currency at checkout
Complete payment is expected upon booking unless alternative terms apply
Accepted payment methods include Visa, MasterCard, and American Express
Transactions may be processed in CZK, EUR, GBP, or USD

Cancellation Terms

Cancellations made 24+ hours before pickup: full refund available
Cancellations within 24 hours of pickup: 50% of fare applies
Cancellations under 2 hours before pickup: 100% charge applies
Failure to appear at pickup: complete fare is forfeited
Refund processing takes 5–10 business days via original payment method

Client Obligations

Supply accurate pickup coordinates and reachable contact details
Be present at the designated pickup point on time
Communicate special needs (child seats, accessibility features) during booking
Show respect toward drivers and vehicle interiors
All passengers must use seatbelts throughout the trip
Smoking inside vehicles is strictly prohibited

Baggage Guidelines

Each vehicle class has specific luggage capacity. Please notify us beforehand about oversized items, sports equipment (skis, bikes, golf clubs), or unusual cargo. Additional fees may apply for excess baggage.

Grace Periods

Airport collections: 60 minutes free waiting from actual landing time
Railway station pickups: 30 minutes complimentary waiting
Standard addresses: 15 minutes included at no charge
Extended waiting beyond grace periods may incur hourly surcharges

Limitation of Liability

While we strive for punctuality and excellence, Giptrans s.r.o. cannot be held responsible for delays arising from traffic congestion, adverse weather, construction, or other unforeseeable circumstances. We advise booking with buffer time for flight connections.

Questions?

For clarifications regarding these Terms, contact us via [email protected] or at +420 797 666 630.