Terms and Conditions

Service Agreement

These terms govern your use of the booking platform operated by Giptrans s.r.o., headquartered at Pacovská 2104/1, Krč, 140 00 Praha 4, and the transport contract you conclude with us when you book a journey — see "Who Carries You" below.

By completing a reservation through our platform, you acknowledge and accept these conditions in full. Order confirmation signifies your explicit agreement to the terms referenced herein.

What We Offer

Giptrans s.r.o. operates a booking platform for premium private transportation across European destinations. We sell you the journey and deliver it door to door — with our own vehicles and drivers, or with vetted professional carriers we engage for that purpose.

Who Carries You

Every journey you book is a transport contract with Giptrans s.r.o., whether we drive you ourselves or engage someone to drive you for us. Your booking confirmation tells you who will be at the wheel.

Where an independent professional carrier performs the transport, we engage that carrier on our own account, as our subcontractor. You owe that carrier nothing and they invoice us, not you: what we agree with them is a separate arrangement and is not part of your contract.

Whoever performs the journey, Giptrans s.r.o. stays the party you contracted with, the price you agreed is the price you owe, and the invoice for the transport comes from us.

Key Definitions

Platform – the booking service operated by Giptrans s.r.o. under these terms
Client – Any individual or organization utilizing the Platform via a confirmed booking
Carrier – the party physically performing the transport: either Giptrans s.r.o. with its own vehicle and driver, or an independent professional carrier engaged by Giptrans s.r.o. to perform it
Transport contract – the contract for the journey itself, concluded between the Client and Giptrans s.r.o.

Reservations & Payments

All reservations depend on vehicle availability and require confirmation
Quoted prices are displayed in your selected currency at checkout
Complete payment is expected upon booking unless alternative terms apply
Payment for the journey is made to Giptrans s.r.o. as the party you contracted with, and the invoice for it comes from us
Accepted payment methods include Visa, MasterCard, and American Express
Transactions may be processed in CZK, EUR, GBP, or USD

Cancellation Terms

Cancellations made 24+ hours before pickup: full refund available
Cancellations within 24 hours of pickup: 50% of fare applies
Cancellations under 2 hours before pickup: 100% charge applies
Failure to appear at pickup: complete fare is forfeited
Refund processing takes 5–10 business days via original payment method

If Something Went Wrong on Your Trip

If the journey was not the one you booked — the driver could not communicate with you, arrived late, came in a different class of car, the child seat you booked was missing, the vehicle was not in an acceptable condition, or the route driven was not the one agreed — you may report it to us and ask for a remedy, including a proportionate reduction of the price.

You have six months from the date of the trip to report a defect in the service
Report it from your client account: open the trip and use "Report a problem with this trip"
You can also write to us at [email protected], or call +420 797 666 630
Tell us what happened and what you would like us to do — a partial refund, a full refund, or something else
You will receive a written confirmation of your report, stating the date, its content, the remedy you asked for and the contact details we will answer on
We will review your report and tell you the outcome within 30 days of the day you filed it
Where a refund is due, it is paid back to the original payment method and never changes the price of the original booking

Client Obligations

Supply accurate pickup coordinates and reachable contact details
Be present at the designated pickup point on time
Communicate special needs (child seats, accessibility features) during booking
Show respect toward drivers and vehicle interiors
All passengers must use seatbelts throughout the trip
Smoking inside vehicles is strictly prohibited

Baggage Guidelines

Each vehicle class has specific luggage capacity. Please notify us beforehand about oversized items, sports equipment (skis, bikes, golf clubs), or unusual cargo. Additional fees may apply for excess baggage.

Grace Periods

Airport collections: 60 minutes free waiting from actual landing time
Railway station pickups: 30 minutes complimentary waiting
Standard addresses: 15 minutes included at no charge
Extended waiting beyond grace periods may incur hourly surcharges

Limitation of Liability

While we strive for punctuality and excellence, delays arising from traffic congestion, adverse weather, construction, or other unforeseeable circumstances are outside our control and cannot be attributed to us. We advise booking with buffer time for flight connections.

Where an independent carrier performs the transport for us, that does not change who answers to you: Giptrans s.r.o. remains responsible for the transport service itself and for the conduct of the driver performing it. Bring any complaint to us — how we settle it with the carrier afterwards is a matter between them and us.

Out-of-Court Dispute Resolution

If we cannot agree on the outcome of a complaint, you have the right to bring the dispute out of court before the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Praha 2, which is the competent body for out-of-court resolution of consumer disputes in this area. Its website is https://www.coi.cz and disputes are filed at https://adr.coi.cz. Consumers resident in the EU may also use the European online dispute resolution platform.

Questions?

For clarifications regarding these Terms, contact us via [email protected] or at +420 797 666 630.